Once an order is made, it will take approximately 30 days for the item to be shipped or to be ready for local pickup if the customer lives in the area. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, you can contact us at tristan_simons@yahoo.com. Please note that returns will need to be sent to the following address: Dawg House Training and Fitness LLC 5930 Sheavette Road Lake Park, GA 31636 If your return is accepted, we'll send you instructions on how and where to send your package. Please note that the customer is responsible for all shipping costs for returns. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at tristan_simons@yahoo.com.